HOW DO WE PAY?

Our support team will confirm if we have an established account set up for you. If we do not, we will send you a simple credit application to establish an account. You can elect to pre-pay or apply for terms (approval upon credit check).

WHEN WILL THE STAFF BE CONFIRMED FOR MY EVENT?

Staff names will be confirmed 5-7 business days prior to your event. Please use “Maui Jim” as a room holder if needed until the actual name is confirmed.

WHEN WILL I RECEIVE MY FINAL COUNT FROM ONSITE AND/OR EVENT INVOICE?

After your event is over, our onsite staff will label the boxes and send them back to our events team to do a final inventory count. This can take 1-3 weeks for domestic events and 4-6 weeks for international events.

Once the product is returned, the events team will do a final inventory count and the support team will prepare the final invoice.

HOW ARE PRESCRIPTION REQUESTS HANDLED?

90% of our sunglasses can be upgraded to prescription lenses. Any recipient requesting prescription information will be given an instruction card guiding them through the process on how to work with their optometrist and Maui Jim to convert their sunglasses. We will inform them at the event that any upgrade is at their own expense.

WHY DO YOU NEED THE HOTEL ROOM FOR TWO NIGHTS INSTEAD OF ONLY ONE?

We want to ensure that the event specialist has ample time for set up and tear down. With flights and layovers, the event specialist will fly in the day prior to the event to ensure they are there in time. Flying out the day after the event allows fitting time flexibility, if needed.

WHAT HAPPENS IF WE RUN OUT OF A SELECT STYLE?

We ship twice as many new sunglasses as attendees so that everyone will walk away with the pair of the choice. If we happen to run out of a style on site (which is extremely rare), we will drop-ship the guest a pair from our corporate office.

HOW ARE SHIPPING COSTS HANDLED?

You will be responsible for all product and display shipping costs from our nearest distribution center to and from the event, along with freight charges. These charges will be added to your event invoice.

Once event details are provided, Maui Jim coordinates the logistics of getting everything to your event. Maui Jim receives significant shipping savings that we pass along to you. We use FedEx for our shipping, and those costs are added to your event invoice. If you have an account with FedEx, DHL, or UPS, we are happy to use your number for shipping if you prefer.